Privacy policy

Privacy policy

At True Designer Bag, we attach great importance to protecting your personal data. This privacy policy explains what data we collect, why we process it and what rights you have in relation to your personal data.

What personal data do we collect?

When you visit our online store or place an order, we may process the following data:

  • First and last name
  • Billing and delivery address
  • Telephone number
  • Email address
  • Payment details required to process your order
  • Order and transaction details
  • Correspondence and communications with our customer service team
  • IP address, browser data and device information
  • Data about the use of our website

How do we collect this data?

We collect personal data:

  • When you place an order;
  • When you contact us;
  • When you subscribe to our newsletter;
  • Automatically through cookies and similar technologies while you use our website;
  • Through our service providers, such as Shopify and payment providers.

Why do we process your personal data?

Processing orders

To process your order, receive payment and dispatch products.

Customer service

To answer questions, provide support and contact you about your order.

Improving our online store

To improve our website, products and services and optimise the user experience.

Marketing

With your consent, we may inform you about new collections, offers and developments at True Designer Bag. You can unsubscribe at any time using the unsubscribe link in our emails.

Security and fraud prevention

To prevent fraud, misuse and other undesirable activities and to safeguard the security of our online store.

Legal obligations

To comply with tax, administrative and other legal obligations.

Sharing personal data

We never sell your personal data to third parties.

We may share personal data only with parties whose services are necessary for our operations, such as:

  • Shopify (hosting our online store);
  • Payment providers;
  • Shipping and logistics partners;
  • IT and security service providers;
  • Government authorities where we are legally required to do so.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal data to fulfil your order and ensure that the online store functions correctly. Further information is available in Shopify’s privacy policy.

How long do we retain your data?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data;
  • Have your data corrected;
  • Have your data deleted;
  • Object to processing;
  • Transfer your data to another party;
  • Withdraw previously given consent.

Would you like to exercise any of these rights? Please contact us.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

Contact details

Do you have questions about this privacy policy or about the processing of your personal data? Please contact us using the contact form.

Changes

We reserve the right to amend this privacy policy. The most recent version is always available on our website.