Shipping & delivery

Version: 1 September 2026

At True Designer Bag, we take great care when inspecting, packaging and dispatching every order. Below, you can read what to expect from our shipping and delivery service. This information supplements our Terms and Conditions and Return Policy. Mandatory consumer rights always remain applicable.

1. Processing your order

Orders are generally processed within 1 to 3 business days. Once your order has been dispatched, you will receive a shipping confirmation with Track & Trace information, where available. Processing may take longer during busy periods or in exceptional circumstances. If this affects the agreed delivery, we will inform you as soon as possible.

2. Shipping costs

Shipping costs are clearly displayed at checkout before you complete your order. The amount may vary depending on the destination and shipping method.

3. Estimated delivery times

After dispatch, the following estimated delivery times generally apply:

Netherlands: 1 to 2 business days;
Belgium: 2 to 5 business days.

These timeframes are estimates and may vary due to circumstances affecting the carrier. An estimated delivery time does not affect your statutory rights. If we have not agreed a different delivery period with you, the statutory rules on timely delivery also apply.

4. Express delivery

Express delivery may be available by arrangement. Please contact us before placing your order. We will agree the options, any additional costs and the expected delivery time with you in advance.

5. Risk during shipping

For consumer purchases, the risk of loss or damage during shipping generally remains with True Designer Bag until you, or a third party appointed by you other than the carrier, have received the order, insofar as mandatory consumer law so provides. Problems involving a carrier appointed by us are therefore not automatically at your expense. Different rules may apply if you appoint a carrier that we did not offer.

6. Delayed or missing shipments

Is your order later than expected or does the shipment appear to be missing? Please contact us. We will contact the carrier and, where necessary, initiate an investigation. If the order is not delivered within the agreed or legally applicable period, your statutory rights remain unaffected.

7. Damaged, incomplete or incorrect delivery

We recommend checking your order as soon as possible after receipt. Is the parcel or item damaged, is something missing or have you received the wrong item? Please contact us as soon as possible at info@truedesignerbag.com and preferably include your order number and clear photographs. Prompt notification helps us investigate, but does not constitute a time limit after which your statutory consumer rights expire.

8. Returns

Our Return Policy applies to returns, return periods, refunds and any return costs. If you exercise your statutory right of withdrawal, the direct cost of returning the item is payable by you insofar as this is permitted by law and we informed you of this in advance.

Because of the value of our designer items, we strongly recommend returning items securely packaged, insured and using a traceable shipping method. This recommendation is not a condition for exercising your statutory right of withdrawal. Keep your proof of postage until the return has been fully processed.